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Frequently Asked Questions
General
| We accept walk-ins but recommend making an appointment if possible! |
| On-site Monday-Friday until 5pm |
| On our website under the Floorplans tab |
| 24-48 hours typically unless additional items are needed |
| $200 hold fee per apartment (you get this back at move in) and $60 application fee per person |
| Where do you feel the most at home and will feel proud to show off your community to your friends and family? |
| You may use a checking account, credit card, or debit card. |
| Rent payments are all done online through our Rent Café portal. You may download the app or go through the Residents tab on our website. |
| Live Well fee of $60, Water, Electric |
| We require renters insurance. You may go through us for $14.95 a month or obtain your own policy. |
| We set up Water and Electric for you! |
| Yes, $200. They just have to live at any Preferred Living property. |
| Each suite is allowed 2 guests to join them in using our Amenities. |
| We are currently running leasing specials for 14-18 month leases! |
| You will pay a new deposit per each property. |
| You are welcome to add someone to your lease or have soemoen take over your lease at any time as long as they are qualified. |
| We require a 60 day notice and a termination fee equal to 2 months of rent. Move in specials will be charged if the 1st lease has not been fulfilled. |
| 9 month leases are the shortest lease term we offer. |
| Yes, subject to management approval |
Pet Policy
| $40 a month per pet and a one-time fee of $400 due at move in. |
| No weight restricion. There are breed restrictions. |
| Not yet, but we may add one at a later date. |
Location
| We are in the Westerville/New Albany Area. North off of the 161 Hamilton Rd Exit |
| Hamilton Rd/Ulry Rd |
| There is a COTA stop 2.7 miles from us. |
| The Golf Club at Little Turtle, Blendon Woods Metro Park, Hoover Reservoir Park |
| Columbus |
| 4.4 miles, Brooksedge Park |
| 3.6 miles, Alum Creek |
| Target, Giant Eagle, Kroger, Aldi |
| Sweetwaters Coffee & Tea, 1.8 miles |
Amenities
| Pool/Hot Tub (Spa) open year-round, 24-hour Fitness Center with Peloton Bikes, Business and co-working stations with printer, 2 wood-burning fireplaces, Starbucks coffee, Billiards table, Activity Lawn with Outdoor Movie Theater, Outdoor Firepits, Grilling Lounges. |
| 10am-10pm. Open all year. |
| Yes. Free standard parking. We also offer optional garage spots and front door parking spots for an additional fee. |
| Washer and Dryers are inlcuded. They are located near the kitchen in the 2 bedroom suites and in the Bedroom closet in the 1 bedroom suites. |
| Washer/Dryer, Refridgerator, Oven/Stove, Dishwasher, Garbage Disposal, Microwave. |
| Yes, through Cort Furniture. |
| We can do any suite furnished! |
| We have a Luxer package locker where your packages are secured for only your access 24-hours a day. |
| Peloton Bikes, Free Weights, Treadmills, Strength Training Machines |
| The clubhouse is open from 6am-10pm. The Fitness Center is open 24-hours. The outdoor spaces are all optn 10am-10pm. |
Maintenance
| All suites are brand new! We do several quality walks but all appliances, carpet, etc are brand new. |
| You can put in maintenance requests online and we also have an after hours line for emergencies. |
| Maintenance requests are completed within 24 hours with the exception of weekends. |
| We have a resident manager on-site for anyone that has issues after hours and office staff can help during business hours. |
| Any painted walls will need primed and holes filled. You are welcome to decorate! |
Didn't find an answer?
Our team is always ready to answer your questions.