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Frequently Asked Questions

General

We accept walk-ins but recommend making an appointment if possible! 

On our website under the Floorplans tab 

24-48 hours typically unless additional items are needed

$200 hold fee per apartment (you get this back at move in) and $60 application fee per person

Where do you feel the most at home and will feel proud to show off your community to your friends and family?

You may use a checking account, credit card, or debit card. 

Rent payments are all done online through our Rent Café portal. You may download the app or go through the Residents tab on our website. 

Live Well fee of $60, Water, Electric

We require renters insurance. You may go through us for $14.95 a month or obtain your own policy.

We set up Water and Electric for you! 

Yes, $200. They just have to live at any Preferred Living property.

Each suite is allowed 2 guests to join them in using our Amenities.

We are currently running leasing specials for 14-18 month leases! 

You are welcome to add someone to your lease or have soemoen take over your lease at any time as long as they are qualified.

We require a 60 day notice and a termination fee equal to 2 months of rent. Move in specials will be charged if the 1st lease has not been fulfilled. 

9 month leases are the shortest lease term we offer.

Yes, subject to management approval

Pet Policy

$40 a month per pet and a one-time fee of $400 due at move in.

No weight restricion. There are breed restrictions. 

Not yet, but we may add one at a later date.

Location

We are in the Westerville/New Albany Area. North off of the 161 Hamilton Rd Exit

The Golf Club at Little Turtle, Blendon Woods Metro Park, Hoover Reservoir Park

4.4 miles, Brooksedge Park

3.6 miles, Alum Creek

Target, Giant Eagle, Kroger, Aldi

Amenities

Pool/Hot Tub (Spa) open year-round, 24-hour Fitness Center with Peloton Bikes, Business and co-working stations with printer, 2 wood-burning fireplaces, Starbucks coffee, Billiards table, Activity Lawn with Outdoor Movie Theater, Outdoor Firepits, Grilling Lounges.

Yes. Free standard parking. We also offer optional garage spots and front door parking spots for an additional fee.

Washer and Dryers are inlcuded. They are located near the kitchen in the 2 bedroom suites and in the Bedroom closet in the 1 bedroom suites.

Washer/Dryer, Refridgerator, Oven/Stove, Dishwasher, Garbage Disposal, Microwave.

Yes, through Cort Furniture.

We have a Luxer package locker where your packages are secured for only your access 24-hours a day.

Peloton Bikes, Free Weights, Treadmills, Strength Training Machines

The clubhouse is open from 6am-10pm. The Fitness Center is open 24-hours. The outdoor spaces are all optn 10am-10pm.

Maintenance

All suites are brand new! We do several quality walks but all appliances, carpet, etc are brand new.

You can put in maintenance requests online and we also have an after hours line for emergencies.

Maintenance requests are completed within 24 hours with the exception of weekends.

We have a resident manager on-site for anyone that has issues after hours and office staff can help during business hours. 

Any painted walls will need primed and holes filled. You are welcome to decorate! 

Didn't find an answer?

Our team is always ready to answer your questions.